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Resources for Clients

SAFE Center Services

The SAFE Center will continue to operate and provide services over the phone and by email to our clients during our regular business hours: Monday to Friday between 9:00am- 5:00pm.

If you have an in-person appointment scheduled, please contact the appropriate SAFE Center staff to make sure that the appointment will be re- scheduled as a phone call. Please try to take any phone calls in a quiet and private location where you will not be interrupted.

Behavioral Health Services (Counseling):

  1. Counseling appointments already scheduled will be completed over the phone.
  2. If you need to reschedule your appointment, please contact Delmy Alvayero at delmy@umd.edu as soon as possible.
  3. If you would like to schedule a new appointment, please call or contact Delmy.

Case Management Services:

  1. Case Management appointments already scheduled will be completed over the phone.
  2. If you need to reschedule your appointment, please contact your Case Manager as soon as possible
  3. Case Managers will be able to provide assistance with the following services:
    • Refer to other SAFE Center programs like legal services, counseling, and economic empowerment
    • Assistance and information for online applications for emergency health insurance, food stamps, temporary cash assistance for families with children, rental assistance programs, utility assistance, and unemployment insurance
    • Information about local food bank programs
    • Information about medical care
    • Information about rental assistance programs
    • Referrals for trafficking assistance programs
    • Assistance with safety planning

Criminal Justice Advocacy and Other Legal Needs:

  1. Staff will be available to continue working on expungement of criminal records applications.
  2. Referrals to other legal services providers in order to address other legal needs.
  3. Assistance with protective order applications and crime victim compensation.

Immigration Legal Services:

  1. Staff will be available to continue working on completing clients’ immigration applications over the phone and over email.
  2. Some of the services to be provided over the phone include: Completing your biographical information on the application, review of your statement in support of your application, legal consultation about your case.
  3. If you have any concerns about an upcoming immigration court date, please contact your attorney as soon as possible.

Economic Empowerment:

  1. If you would like assistance to search and apply for jobs, please contact your case manager who will refer you to the economic empowerment program.
  2. If you do not have a case manager at this time contact Mari Snyder at mlsnyder@umd.edu to request assistance.
  3. The Economic Empowerment team will be available to:
    • To review and help update
    • Consult about potential job
    • Assistance with job
    • Assistance with job interview

If you need any other kind of assistance not listed, please contact the main number at 301-314-7233. One of our staff members will be available to provide support. If you reach our voicemail, please leave a message, and we will get back to you in the same day.


Medical Care for COVID-19 (Novel Coronavirus)

The Center for Disease Control has provided the following guidance regarding the symptoms associated with the Coronavirus:

  • Fever
  • Cough
  • Shortness of breath
  • Persistent pain or pressure in the chest
  • New Confusion or inability to arouse
  • Bluish lips or face

If you suspect that you have been infected by COVID-19, the Center for Disease Control recommends that you call your physician or your local hospital first, so that you can be provided with directions about what to do when you arrive.

If you currently do not have a physician or are not familiar with your local hospitals, you can contact the following numbers to receive support and direction as to where to go for medical care and testing:

  • Mary’s Center: 844-796-2797
  • Prince George’s County Local Health Department: 301-883-6627
  • Prince George’s County Mental Health Crisis Line: 301-429-2185
  • Montgomery County: 240-777-4000
  • Montgomery County Mental Health Crisis Line: 301-738-2255
  • Call 211 for Maryland Connect

Health Insurance Open Enrollment Until April 15

The Maryland Health Connection has open enrollment for uninsured persons to be able to apply for health insurance until April 15. It is possible that if you do not have health insurance, you may be able to qualify for this special enrollment period. Please contact your case manager or a member of the SAFE Center staff for assistance.

To apply you can call 1-855-642-8572 weekdays from 8 a.m. to 6 p.m. or apply online at: www.marylandhealthconnection.gov.


Utilities & Home Evictions

If you have questions about any services or resources that you may need, you can dial 211 from your phone.

Utility Shutoffs and Home Evictions: Maryland Governor Larry Hogan announced that utility companies will not be allow to shut off utilities such as electricity, gas, and water during this crisis period. If you have any problems paying these bills, please contact your utility companies to request an extension of your bill payment. Similarly, if you are unable to pay rent, please speak with your landlord and explain your situation. Below, please find the phone number to common utility companies:

Pepco: Customer Care team is available by phone from 7 a.m. to 8 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.

  • For electric outages and emergencies, call: 1-877-PEPCO-62 (1-877-737-2662)
  • For customer service, call: 202-833-7500
  • Hearing and speech impaired customers, call:
    • District of Columbia TTY: 1-800-643-3768
    • Maryland State TTY: 1-800-735-2258

Washington Suburban Sanitary Commission: For water and sewage questions If you have any problems with your bill contact WSSC Water’s Customer Service

Center at 301-206-4001, toll free 1-800-634-8400 or customerservice@wsscwater.com.

If you have any emergency with your service contact the emergency service number at: 301-206-4002 or email at emergencycallcenter@wsscwater.com.

Washington Gas Company: If you have any problems with your bill contact Customer Service Monday – Friday: 8 a.m. – 9 p.m, Saturday: 8 a.m. – 4:30 p.m at 1-844-927-4427.

Gas Emergency Line: 1-844-927-4427 – Select option 1

If you smell gas, leave the area immediately and call 911 or the Washington Gas emergency line.


Local Food Banks

Capital Area Food Bank Hunger Lifeline

The Hunger Lifeline will help you find local pantries, kitchens serving free meals, and other organizations that can assist you with emergency food help.

Call: 202-644-9807

Montgomery County

Manna Food Center

9311 Gaither Rd, Gaithersburg, MD 20877

Call 301-424-1130 to make an appointment by 3 PM the day before you want to pick up.

Gaithersburg Help

301 Muddy Branch Road Gaithersburg, MD 20878

Call 301-216-2510 #1 if you are in need of food assistance

Prince George’s County

Giant (Grocery Store) Parking Lots:

  • 6000 Greenbelt Rd, Greenbelt, MD
  • 7074 Allentown Rd, Camp Springs, MD
  • 10480 Campus Way South, Kettering, MD

You can pick up food at these locations every Tuesday 3 – 7 PM

Please call the Capital Area Food Bank before you go to verify that the location is open and accepting clients at: 202-644-9807


Free Meal Sites for Public School Students


Companies Providing Potential Full-Time, Part-Time, and Temporary Jobs

Due to the demand in basic hygienic products and foods, many large companies are hiring at this time.

If you would like assistance to apply for any of these jobs, please reach out to your case manager for a referral to our economic empowerment program. If you do not have a case manager reach out to Mari Snyder at mlsnyder@umd.edu for assistance.

These companies have indicated that they are currently hiring:


We know this is a time when many people’s anxiety and stress are at higher levels. Please know we are here to help you. Please reach out to your case manager, another SAFE Center staff member, or our main line for assistance: 301-314-7233.